Get in Touch With Us
If something on this site raised a question, needs a correction, or you simply want to tell us what you think, this is the page for that. Below is how to reach us, what we can help with, and what we cannot.
How to send us a message
The best way to contact us is by email at [email protected]. We read every message and aim to reply within two working days. If you can tell us straight away what your enquiry is about — a review, a bonus term, a factual query — we can route it to the right person and reply faster.
When you write in about a specific casino or offer, please name the operator and, where relevant, the date you saw the information. Bonus terms and welcome packages change without much notice, so a date helps us check whether our published detail is still current.
What we can help with
- Questions about our reviews — including how we assess operators such as Betmica, Kikibet or Betninja, and why a particular casino appears where it does on our best non GamStop casinos page.
- Corrections — if a wagering requirement, minimum deposit, or offer detail looks out of date, tell us and we will look into it.
- Content suggestions — topics you would like covered in more depth, such as payment methods, withdrawal timings, or how game contribution to wagering works.
- General site feedback — anything about the usability or clarity of the site itself.
What this page is not for
We are a research and comparison site, not a casino operator. We cannot process deposits or withdrawals, resolve a dispute with an operator's payment provider, verify your identity documents, or reopen a self-excluded account. Those matters sit with the casino in question, its payment processor, or — where a UK-facing exclusion is involved — with GAMSTOP directly. If you are dealing with a specific complaint against an operator, the casino's own complaints procedure or its licensing authority is the correct first step, not this contact form.
Similarly, we are not able to give one-to-one gambling advice or financial guidance. If you or someone you know is finding gambling difficult to control, GamCare offers free, confidential support and can be contacted through its national helpline, and self-exclusion tools including GAMSTOP, deposit limits, and third-party blocking software are worth discussing with them directly rather than through this page.
Why the site exists and how contact fits into that
This site publishes research-based reviews of casinos operating outside the GAMSTOP self-exclusion scheme, aimed at UK readers who want to understand how these sites work — their bonuses, wagering requirements, payment options and licensing arrangements. Because these operators are typically licensed outside Great Britain, often in jurisdictions such as Curaçao, and are not authorised by the UK Gambling Commission, the protections that apply differ from those on a UK-licensed site. Readers frequently write in asking us to clarify exactly this distinction, and we would rather answer it properly than leave it vague — so if that is your question, do include it in your message.
Some readers also get in touch to check ownership details behind a brand, or to ask why a welcome offer such as a deposit match or free spins package carries the wagering conditions it does. We are happy to explain our reasoning, though we cannot alter published terms — those come from the operator, not from us.
What happens after you write in
- Your message is read by a person on our editorial team, not an automated system.
- If it concerns a factual detail — a bonus figure, a licence claim, a payment method — we check it against current sources before replying.
- You receive a direct reply, usually within two working days, longer during busier periods.
- Where a correction is warranted, we update the relevant page and, if you asked, let you know it has been done.
A note on accuracy
We try to keep our coverage of bonuses, payments and licensing current, but casino terms change often and without warning. If you spot something that no longer matches what an operator publishes, flagging it helps every reader who comes after you, not just yourself. We take that seriously and would rather hear about a discrepancy than have it sit uncorrected.
Thank you for taking the time to get in touch. We aim to make every reply worth the wait.